Selección y evaluación de proveedores de logística externa en la cadena de suministro: una revisión sistemática

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Publicado 10-12-2020
Rafael Granillo Macías Isidro J. González Hernández

Resumen

A nivel mundial se estima que más del 85% de las principales empresas utilizan servicios logísticos externos, con tasas de crecimiento de este mercado de servicios proyectadas entre el 18 y 22% por año. Esta tendencia ha generado un creciente interés en los investigadores de la cadena de suministro por proponer diferentes enfoques para la selección y evaluación del desempeño de los proveedores de logística externa (3PL). En este artículo se propone una revisión sistemática analizando una muestra de artículos publicados en revistas indexadas con el objetivo de identificar las principales contribuciones sobre este tema. Este estudio muestra que la evaluación y selección de un 3PL es una decisión crítica y compleja, debido a la existencia de varios criterios de base imprecisa y subjetiva. Como resultado, se presentan características metodológicas, enfoques utilizados, modelos aplicados, atributos de las revistas e industrias que utilizan proveedores de logística externa. El costo, las tecnologías de la información implementadas por los proveedores de logística y la efectividad en los envíos y entregas a tiempo, son los criterios más valorados por las empresas para la evaluación y selección de 3PL. Los resultados de este estudio sirven a apoyo a los investigadores, como referencia que permite identificar algunas posibilidades para futuras investigaciones en el campo de los proveedores que ofertan servicios de logística externa, impulsando la competitividad en la cadena de suministro.

Cómo citar

Granillo Macías, R., & González Hernández, I. J. (2020). Selección y evaluación de proveedores de logística externa en la cadena de suministro: una revisión sistemática. Cuadernos De Gestión, 21(2). https://doi.org/10.5295/cdg.191141rg
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Keywords

logística, cadena de suministro, proveedores, selección, evaluación, 3PL

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