Approach and research models of quality and business performance: a critical review

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Published 24-11-2009
Luz María Marín Vinuesa

Abstract

This paper synthesizes the research based on the relationship between quality and performance. This review is carried out from different research design types: measures of quality management and business performance, and different research models. We focus our review on research studies written to analyze the relationship between TQM and business performance suggesting that some models that simultaneously use subjective and objective business performance measures could contribute to understand conclusion diversity on this field.

How to Cite

Marín Vinuesa, L. M. (2009). Approach and research models of quality and business performance: a critical review. Cuadernos De Gestión, 9(2), 89–110. https://doi.org/10.5295/cdg.19103lm
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