The effects of implementing ISO 9001 in the Spanish construction industry
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Published
18-09-2018
Camilo Prado Roman
Carlos Del Castillo-Peces
Carmelo Mercado-Idoeta
Julián Del Castillo-Peces
Abstract
The ISO 9001 Standard – a quality assurance standard for products and services – is well established in the construction industry, which is one of the major industries in the world, including Spain. The objectives of this paper are, on the one hand, to analyse the results of adhering to this standard for construction companies in Spain, and on the other, to examine whether these results are affected by the size of the organization and the seniority of the certification. To this end, a questionnaire was sent to quality managers of 302 companies in the industry, and the responses of 126 valid questionnaires received were treated by descriptive analysis and ANOVA. From the answers gathered is concluded that obtaining the ISO 9001 certification has positive effects leading to benefits which are both "internal" and "external". Some of the most significant internal benefits mentioned were improvements to the organisational processes, while among the external benefits, commercial aspects, such as better chances of competing on the market, were mentioned most frequently. It was also observed that the size of the organization does not significantly modify the positive effects of adherence to the standard, while the age of the certification itself, has a significant influence on the positive results of the adherence.
How to Cite
Prado Roman, C., Del Castillo-Peces, C., Mercado-Idoeta, C., & Del Castillo-Peces, J. (2018). The effects of implementing ISO 9001 in the Spanish construction industry. Cuadernos De Gestión, 18(1), 149–172. https://doi.org/10.5295/cdg.140507cd
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Keywords
Quality management, quality assurance standards, ISO 9001 standard, construction industry
References
Alic, M., 2014. Impact of ISO 9001 certification cancellation on business performance: a case study in Slovenian organisations. Total Quality Management and Business Excellence, 25 (7-8), 790-811.
Arana, G., Heras, I., Ochoa, C. and Andonegui, J., 2004. Incidencia de la Gestión de la Calidad en los Resultados de las Empresas: Un estudio de las Empresas Vascas. Revista de Dirección y Administración de Empresas, 11, 131-159.
Bayati, A. and Taghavi, A., 2007. The impacts of acquiring ISO 9000 certification on the performance of SMEs in Tehran. The TQM Magazine, 19 (2), 140-149.
Benner, M. and Veloso, F., 2008. ISO 9000 practices and financial performance: a technology coherence perspective. Journal of Operations Management, 26, 611-629.
Bhuiyan, N. and Alam, N., 2005. An investigation into issues related to the latest version of ISO 9000. Total Quality Management and Business Excellence, 8 (1), 28-42.
Boiral, O. and Amara, N., 2009. Paradoxes of ISO 9000 performance: a configurational approach. Quality Management Journal, 16, 36-60.
Briscoe, J., Fawcett, S. and Todd, R., 2005. The implementation and impact of ISO 9000 among small manufacturing enterprises. Journal of Small Business Management, 43 (3), 309-330.
Calisir, F., 2007. Factors affecting service companies’ satisfaction with ISO 9000. Managing Service Quality, 17 (5), 579-593.
Casadesus, M. and Heras, I., 2001. La Norma ISO 9000: beneficios de su introducción en las empresas españolas. Un estudio empírico. Revista Europea de Dirección y Economía de la Empresa, 10 (1), 55-67.
Casadesus, M., Karapetrovic, S. and Heras, I., 2004. Beneficios y costes de la implantación de la normativa de calidad ISO 9000: Un estudio comparativo (1998-2002). Revista de Economía y Empresa, 21 (51), 57-74.
Casadesus, M., Heras, I. and Marimon, F., 2011. Impact of quality improvements tools on the performance of firms using different quality management systems. Innovar Revista de Ciencias Administrativas y Sociales, 21 (42), 161-173.
Climent, S., 2005. Los costes, gastos, burocracia e incremento de productividad por la certificación en la norma ISO 9000 en las empresas certificadas en la norma ISO 9000 de la Comunidad Valenciana. Investigaciones Europeas de Dirección y Economía de la Empresa, 11(1), 245-259.
Corbett, C., Montes, M. and Kirsch, D., 2005. The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis. Management Science, 51 (7), 1046-1059.
Criado, F. and Calvo, A., 2009. Factores clave y rendimiento en empresas españolas con sistemas de gestión de la calidad. Revista Europea de Dirección y Economía de la Empresa, 18 (2), 107-126.
Delic, M., Radlovacki, V., Kamberovic, B., Maksimovic, R. and Pecujlija, M., 2014. Examining relationships between quality management and organisational performance in transitional economies. Total Quality Management & Business Excellence, 25 (3–4), 367–382.
Dick, G., Heras, I. and Casadesús, M., 2008. Shedding light on causation between ISO 9001 and improve business performance. International Journal of Operations and Production Management, 28 (7), 687-708.
Douglas, A., Coleman, S. and Oddy, R., 2003. The Case for ISO 9000. The TQM Magazine, 15 (5), 316-324.
Escanciano, C., Fernández, E. and Vázquez, C., 2001. ISO 9000 Certification and Quality Management in Spain: Results of a National Survey. The TQM Magazine, 13 (3), 192-200.
Feng, M., Terziovski, M. and Samson, D., 2008. Relationship of ISO 9001:2000 quality certification with operational and business performance: a survey in Australia and New Zealand-based manufacturing and service companies. Journal of Manufacturing Technology Management, 19 (1), 22-37.
FLC: Fundación Laboral de la Construcción, 2002. Estudio del sector de la construcción.
Gotzamani, K. and Tsiotras, G., 2002. The true motives behind ISO 9000 certification. International Journal of Quality and Reliability Management, 19 (2), 151-169.
Gotzamani, K., Theodorakioglou, Y. and Tsiotras, G., 2006. A longitudinal study of the ISO 9000 (1994) series’ contribution towards TQM in Greek industry. The TQM Magazine, 18 (1), 44-54.
Gustafsson, R., Klefsjo, B., Berggren, E. and Granfors-Wellements, U., 2001. Experiences From Implementing ISO 9000 in Small Enterprises. A Study of Swedish Organizations. The TQM Magazine, 13 (4), 232-246.
Gutiérrez, L., Torres, I. and Molina, V., 2010. Quality management initiatives in Europe: An empirical analysis according to their structural elements. Total Quality Management & Business Excellence, 21 (6), 577-601.
Heras, I., Dick, G. and Casadesus, M., 2002. ISO 9000 Registration’s Impact on Sales and Profitability. International Journal of Quality and Reliability Management, 19 (6), 774-791.
Heras, I., Arana, G. and San Miguel, E., 2010. An Analysis of the Main Drivers for ISO 9001 and other Isomorphic Metastandards. Review of International Comparative Management, 11 (4), 562-574.
Heras, I, Casadesús, M. and Marimón, F., 2011. The impact of ISO 9001 standard and the EFQM model: The view of the assessors. Total Quality Management & Business Excellence, 22 (2), 197–218.
ISO, 2013. The ISO Survey 2012. Geneve: ISO Editions.
Jang, W. and Lin, C., 2008. An integrated framework for ISO 9000 motivation, depth of ISO 9000 implementation and firm performance: the case of Taiwan. Journal of Manufacturing Technology Management, 19 (2), 194-216.
Karapetrovic, S., Casadesus, M. and Heras, I., 2010. What happened to the ISO 9000 lustre? An eight-year study. Total Quality Management & Business Excellence 21 (3), 245–267.
Lee, P., To, W. and Yu, B., 2009. The implementation and performance outcomes of ISO 9000 in service organizations: an empirical taxonomy. International Journal of Quality and Reliability Management, 26 (7), 646-662.
Lo, C., Yeung, A. and Cheng, T., 2009. ISO 9000 and supply chain efficiency: Empirical evidence on inventory and account receivable days. International Journal of Production Economics, 118, 367-374.
Lo, L. and Chang, D., 2007. The difference in the perceived benefits between firms that maintain ISO certification and those that do not. International Journal of Production Research, 48 (5), 1881-1897
Magd, H., 2008. ISO 9001:2000 in the Egyptian manufacturing sector: Perceptions and perspectives. International Journal of Quality & Reliability Management, 25 (2), 173–200.
Magh, H., Khanna, H. and Sharma, D., 2010. ISO 9000: Implementation in Indian Manufacturing Organizations. Global Business and Management Research, 2 (4), 337-345.
Mann, R. and Kehoe, C., 1994. An evaluation of the effects of quality improvement activities on business performance. International Journal of Quality & Reliability Management, 11, 29-44.
Martín, R. and González, J., 2011. Análisis Estratégico de la Industria de la Construcción en España. Cuadernos de Gestión, 11 (1), 141-161.
Martínez, L., Flores, E. and Martínez, J., 2010. Análisis de las necesidades del cliente y su satisfacción en la industria del mueble según las normas ISO 9000: un estudio de casos. Cuadernos de Gestión, 10 (2), 99-106.
Martínez, M., Rodríguez, N. and Vázquez, J., 2004. Incidencia de las certificaciones ISO 9000 en el sector gallego de la construcción. Forum de Calidad, 16 (156), 46-51.
Martínez-Costa, M., and Martínez-Lorente, A., 2007. A triple analysis of ISO 9000 effects on company performance. International Journal of Productivity and Performance Management 56 (5), 484-499.
Martínez-Costa, M., Martínez-Lorente, A. and Choi, T., 2008. Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies. International Journal of Production Economics, 113 (1), 23-39.
Martinez-Costa, M., Choi, T., Martínez, J. and Martinez-Lorente A., 2009. ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited. Journal of Operations Management, 27, 495-511.
Melao, N. and Guia, S., 2013. Exploring the impacts of ISO 9001 on small- and mediumsized social service institutions: a multiple case study. Total Quality Management & Business Excellence, 26 (3-4), 312-326.
Mercado, C., Castillo, C. and Mateo, A., 2005. La Normativa ISO 9000 como Herramienta para Incrementar el Valor Percibido por el Cliente en las Entidades Financieras Españolas, en González, F. and Terceño, A. (eds.), Simultaneidad Decisional y Multifocalidad Empresarial. A Coruña: AEDEM Ediciones.
Nicolau, J. and Sellers, R., 2003. Influencia de la calidad sobre la rentabilidad y la volatilidad. Revista de Economía Aplicada, 11, 65-82.
Nwankwo, S., 2000. Quality assurance in small business organisations: myths and realities. Internacional Journal of Quality & ReliabilityManagement, 17 (1), 82-99.
Pires, A., Cociorva, A., Saraiva, M., Novas, J.C. y Rosa, A., 2013. Management of quality related costs: the case of Portuguese companies. Total Quality Management & Business Excellence, 24(7–8), 782–796.
Psomas, E., 2013. The effectiveness of the ISO 9001 quality management system in service companies. Total Quality Management & Business Excellence 24 (7), 769–781.
Psomas, E., Fotopoulos, C. and Kafetzopoulos, D., 2010. Critical Factors for Effective Implementation of ISO 9001 in SME Service Companies. Managing Service Quality, 20 (5), 440-457.
Rodriguez, J., Gonzalez, J. and Martínez, A., 2006. An analysis of the degree of small companies’ dissatisfaction with ISO 9000 certification. Total Quality Management, 17 (4), 507-521.
Rusjan, B. and Alic, M., 2010. Capitalising on ISO 9001 benefits for strategic results. International Journal of Quality & Reliability Management, 27(7), 756–778.
Sampaio, P., Saraiva, P. y Rodrigues, A., 2009. ISO 9001 certification research: questions, answers and approaches. International Journal of Quality and Reliability Management, 26 (1), 38-58.
Sampaio, P.; Saraiva, P. and Guimaraes, A., 2010. A Classification Model for Prediction of Certification Motivations from the Contents of ISO 9001 Audit Reports”. Total Quality Management and Business Excellence, 21 (12), 1279-1298.
Seopan, 2012. Informe Económico 2011. Madrid: Seopan ediciones.
Sharma, D., 2005. The association between ISO 9000 certification and financial performance. International Journal of Accounting, 40 (2), 151-172.
Tari, J., Molina-Azorín, J. and Heras, I., 2012. Benefits of ISO 9001 and ISO 14001 standards: a literature review. Journal of Industrial Engineering Management, 5 (2), 297-332.
Terlaak, A. and King, A., 2006. The effect of certification with the ISO 9000 Quality Management Standard: A signalling approach. Journal of Economics Behavior & Organization, 60 (4), 579-602.
Terziovski, M. and Power, D., 2007. Increasing ISO 9000 certification benefits: a continuous improvement approach. International Journal of Quality and Reliability Management, 24 (2), 141-163.
Terziovski, M., Power, D. and Sohal, A., 2003. The longitudinal effects of the ISO 9000 certification process on business performance. European Journal of Operational Research, 146 (3), 580-595.
Torres, E., 2009. Las grandes empresas constructoras españolas: crecimiento e internacionalización en la segunda mitad del siglo XX. Información Comercial Española, 849 (Julio-Agosto 2009), 113-127.
Vinuesa, L., 2007. La influencia de la certificación ISO 9000 sobre los resultados. Revista Iberoamericana de Contabilidad de Gestión, 10, 145-176
Wahid, R. and Corner, J., 2009. Critical success factors and improvements in ISO 9000 maintenance. International Journal of Quality & Reliability Management, 26 (9), 881-893.
Wayhan, V., Kirche, E. and Khumawala, B., 2002. ISO 9000 certification: The financial performance implications. Total Quality Management, 13, 217-231.
Wilson, J., Walsh, M., and Needy, K., 2003. An Examination of the Economic Benefits of ISO 9000 and the Baldrige Award. Engineering Management Journal, 18 (4), 431-443.
Williams, A., 2004. The impact of motivating factors on implementation of ISO 9001:2000 registration process. Management Research News, 27 (1/2), 74 – 84.
Zaramdini, W., 2007. An empirical study of the motives and benefits of ISO 9000 certification: The UAE experience. International Journal of Quality and Reliability Management, 24 (5), 472-491.
Arana, G., Heras, I., Ochoa, C. and Andonegui, J., 2004. Incidencia de la Gestión de la Calidad en los Resultados de las Empresas: Un estudio de las Empresas Vascas. Revista de Dirección y Administración de Empresas, 11, 131-159.
Bayati, A. and Taghavi, A., 2007. The impacts of acquiring ISO 9000 certification on the performance of SMEs in Tehran. The TQM Magazine, 19 (2), 140-149.
Benner, M. and Veloso, F., 2008. ISO 9000 practices and financial performance: a technology coherence perspective. Journal of Operations Management, 26, 611-629.
Bhuiyan, N. and Alam, N., 2005. An investigation into issues related to the latest version of ISO 9000. Total Quality Management and Business Excellence, 8 (1), 28-42.
Boiral, O. and Amara, N., 2009. Paradoxes of ISO 9000 performance: a configurational approach. Quality Management Journal, 16, 36-60.
Briscoe, J., Fawcett, S. and Todd, R., 2005. The implementation and impact of ISO 9000 among small manufacturing enterprises. Journal of Small Business Management, 43 (3), 309-330.
Calisir, F., 2007. Factors affecting service companies’ satisfaction with ISO 9000. Managing Service Quality, 17 (5), 579-593.
Casadesus, M. and Heras, I., 2001. La Norma ISO 9000: beneficios de su introducción en las empresas españolas. Un estudio empírico. Revista Europea de Dirección y Economía de la Empresa, 10 (1), 55-67.
Casadesus, M., Karapetrovic, S. and Heras, I., 2004. Beneficios y costes de la implantación de la normativa de calidad ISO 9000: Un estudio comparativo (1998-2002). Revista de Economía y Empresa, 21 (51), 57-74.
Casadesus, M., Heras, I. and Marimon, F., 2011. Impact of quality improvements tools on the performance of firms using different quality management systems. Innovar Revista de Ciencias Administrativas y Sociales, 21 (42), 161-173.
Climent, S., 2005. Los costes, gastos, burocracia e incremento de productividad por la certificación en la norma ISO 9000 en las empresas certificadas en la norma ISO 9000 de la Comunidad Valenciana. Investigaciones Europeas de Dirección y Economía de la Empresa, 11(1), 245-259.
Corbett, C., Montes, M. and Kirsch, D., 2005. The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis. Management Science, 51 (7), 1046-1059.
Criado, F. and Calvo, A., 2009. Factores clave y rendimiento en empresas españolas con sistemas de gestión de la calidad. Revista Europea de Dirección y Economía de la Empresa, 18 (2), 107-126.
Delic, M., Radlovacki, V., Kamberovic, B., Maksimovic, R. and Pecujlija, M., 2014. Examining relationships between quality management and organisational performance in transitional economies. Total Quality Management & Business Excellence, 25 (3–4), 367–382.
Dick, G., Heras, I. and Casadesús, M., 2008. Shedding light on causation between ISO 9001 and improve business performance. International Journal of Operations and Production Management, 28 (7), 687-708.
Douglas, A., Coleman, S. and Oddy, R., 2003. The Case for ISO 9000. The TQM Magazine, 15 (5), 316-324.
Escanciano, C., Fernández, E. and Vázquez, C., 2001. ISO 9000 Certification and Quality Management in Spain: Results of a National Survey. The TQM Magazine, 13 (3), 192-200.
Feng, M., Terziovski, M. and Samson, D., 2008. Relationship of ISO 9001:2000 quality certification with operational and business performance: a survey in Australia and New Zealand-based manufacturing and service companies. Journal of Manufacturing Technology Management, 19 (1), 22-37.
FLC: Fundación Laboral de la Construcción, 2002. Estudio del sector de la construcción.
Gotzamani, K. and Tsiotras, G., 2002. The true motives behind ISO 9000 certification. International Journal of Quality and Reliability Management, 19 (2), 151-169.
Gotzamani, K., Theodorakioglou, Y. and Tsiotras, G., 2006. A longitudinal study of the ISO 9000 (1994) series’ contribution towards TQM in Greek industry. The TQM Magazine, 18 (1), 44-54.
Gustafsson, R., Klefsjo, B., Berggren, E. and Granfors-Wellements, U., 2001. Experiences From Implementing ISO 9000 in Small Enterprises. A Study of Swedish Organizations. The TQM Magazine, 13 (4), 232-246.
Gutiérrez, L., Torres, I. and Molina, V., 2010. Quality management initiatives in Europe: An empirical analysis according to their structural elements. Total Quality Management & Business Excellence, 21 (6), 577-601.
Heras, I., Dick, G. and Casadesus, M., 2002. ISO 9000 Registration’s Impact on Sales and Profitability. International Journal of Quality and Reliability Management, 19 (6), 774-791.
Heras, I., Arana, G. and San Miguel, E., 2010. An Analysis of the Main Drivers for ISO 9001 and other Isomorphic Metastandards. Review of International Comparative Management, 11 (4), 562-574.
Heras, I, Casadesús, M. and Marimón, F., 2011. The impact of ISO 9001 standard and the EFQM model: The view of the assessors. Total Quality Management & Business Excellence, 22 (2), 197–218.
ISO, 2013. The ISO Survey 2012. Geneve: ISO Editions.
Jang, W. and Lin, C., 2008. An integrated framework for ISO 9000 motivation, depth of ISO 9000 implementation and firm performance: the case of Taiwan. Journal of Manufacturing Technology Management, 19 (2), 194-216.
Karapetrovic, S., Casadesus, M. and Heras, I., 2010. What happened to the ISO 9000 lustre? An eight-year study. Total Quality Management & Business Excellence 21 (3), 245–267.
Lee, P., To, W. and Yu, B., 2009. The implementation and performance outcomes of ISO 9000 in service organizations: an empirical taxonomy. International Journal of Quality and Reliability Management, 26 (7), 646-662.
Lo, C., Yeung, A. and Cheng, T., 2009. ISO 9000 and supply chain efficiency: Empirical evidence on inventory and account receivable days. International Journal of Production Economics, 118, 367-374.
Lo, L. and Chang, D., 2007. The difference in the perceived benefits between firms that maintain ISO certification and those that do not. International Journal of Production Research, 48 (5), 1881-1897
Magd, H., 2008. ISO 9001:2000 in the Egyptian manufacturing sector: Perceptions and perspectives. International Journal of Quality & Reliability Management, 25 (2), 173–200.
Magh, H., Khanna, H. and Sharma, D., 2010. ISO 9000: Implementation in Indian Manufacturing Organizations. Global Business and Management Research, 2 (4), 337-345.
Mann, R. and Kehoe, C., 1994. An evaluation of the effects of quality improvement activities on business performance. International Journal of Quality & Reliability Management, 11, 29-44.
Martín, R. and González, J., 2011. Análisis Estratégico de la Industria de la Construcción en España. Cuadernos de Gestión, 11 (1), 141-161.
Martínez, L., Flores, E. and Martínez, J., 2010. Análisis de las necesidades del cliente y su satisfacción en la industria del mueble según las normas ISO 9000: un estudio de casos. Cuadernos de Gestión, 10 (2), 99-106.
Martínez, M., Rodríguez, N. and Vázquez, J., 2004. Incidencia de las certificaciones ISO 9000 en el sector gallego de la construcción. Forum de Calidad, 16 (156), 46-51.
Martínez-Costa, M., and Martínez-Lorente, A., 2007. A triple analysis of ISO 9000 effects on company performance. International Journal of Productivity and Performance Management 56 (5), 484-499.
Martínez-Costa, M., Martínez-Lorente, A. and Choi, T., 2008. Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies. International Journal of Production Economics, 113 (1), 23-39.
Martinez-Costa, M., Choi, T., Martínez, J. and Martinez-Lorente A., 2009. ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited. Journal of Operations Management, 27, 495-511.
Melao, N. and Guia, S., 2013. Exploring the impacts of ISO 9001 on small- and mediumsized social service institutions: a multiple case study. Total Quality Management & Business Excellence, 26 (3-4), 312-326.
Mercado, C., Castillo, C. and Mateo, A., 2005. La Normativa ISO 9000 como Herramienta para Incrementar el Valor Percibido por el Cliente en las Entidades Financieras Españolas, en González, F. and Terceño, A. (eds.), Simultaneidad Decisional y Multifocalidad Empresarial. A Coruña: AEDEM Ediciones.
Nicolau, J. and Sellers, R., 2003. Influencia de la calidad sobre la rentabilidad y la volatilidad. Revista de Economía Aplicada, 11, 65-82.
Nwankwo, S., 2000. Quality assurance in small business organisations: myths and realities. Internacional Journal of Quality & ReliabilityManagement, 17 (1), 82-99.
Pires, A., Cociorva, A., Saraiva, M., Novas, J.C. y Rosa, A., 2013. Management of quality related costs: the case of Portuguese companies. Total Quality Management & Business Excellence, 24(7–8), 782–796.
Psomas, E., 2013. The effectiveness of the ISO 9001 quality management system in service companies. Total Quality Management & Business Excellence 24 (7), 769–781.
Psomas, E., Fotopoulos, C. and Kafetzopoulos, D., 2010. Critical Factors for Effective Implementation of ISO 9001 in SME Service Companies. Managing Service Quality, 20 (5), 440-457.
Rodriguez, J., Gonzalez, J. and Martínez, A., 2006. An analysis of the degree of small companies’ dissatisfaction with ISO 9000 certification. Total Quality Management, 17 (4), 507-521.
Rusjan, B. and Alic, M., 2010. Capitalising on ISO 9001 benefits for strategic results. International Journal of Quality & Reliability Management, 27(7), 756–778.
Sampaio, P., Saraiva, P. y Rodrigues, A., 2009. ISO 9001 certification research: questions, answers and approaches. International Journal of Quality and Reliability Management, 26 (1), 38-58.
Sampaio, P.; Saraiva, P. and Guimaraes, A., 2010. A Classification Model for Prediction of Certification Motivations from the Contents of ISO 9001 Audit Reports”. Total Quality Management and Business Excellence, 21 (12), 1279-1298.
Seopan, 2012. Informe Económico 2011. Madrid: Seopan ediciones.
Sharma, D., 2005. The association between ISO 9000 certification and financial performance. International Journal of Accounting, 40 (2), 151-172.
Tari, J., Molina-Azorín, J. and Heras, I., 2012. Benefits of ISO 9001 and ISO 14001 standards: a literature review. Journal of Industrial Engineering Management, 5 (2), 297-332.
Terlaak, A. and King, A., 2006. The effect of certification with the ISO 9000 Quality Management Standard: A signalling approach. Journal of Economics Behavior & Organization, 60 (4), 579-602.
Terziovski, M. and Power, D., 2007. Increasing ISO 9000 certification benefits: a continuous improvement approach. International Journal of Quality and Reliability Management, 24 (2), 141-163.
Terziovski, M., Power, D. and Sohal, A., 2003. The longitudinal effects of the ISO 9000 certification process on business performance. European Journal of Operational Research, 146 (3), 580-595.
Torres, E., 2009. Las grandes empresas constructoras españolas: crecimiento e internacionalización en la segunda mitad del siglo XX. Información Comercial Española, 849 (Julio-Agosto 2009), 113-127.
Vinuesa, L., 2007. La influencia de la certificación ISO 9000 sobre los resultados. Revista Iberoamericana de Contabilidad de Gestión, 10, 145-176
Wahid, R. and Corner, J., 2009. Critical success factors and improvements in ISO 9000 maintenance. International Journal of Quality & Reliability Management, 26 (9), 881-893.
Wayhan, V., Kirche, E. and Khumawala, B., 2002. ISO 9000 certification: The financial performance implications. Total Quality Management, 13, 217-231.
Wilson, J., Walsh, M., and Needy, K., 2003. An Examination of the Economic Benefits of ISO 9000 and the Baldrige Award. Engineering Management Journal, 18 (4), 431-443.
Williams, A., 2004. The impact of motivating factors on implementation of ISO 9001:2000 registration process. Management Research News, 27 (1/2), 74 – 84.
Zaramdini, W., 2007. An empirical study of the motives and benefits of ISO 9000 certification: The UAE experience. International Journal of Quality and Reliability Management, 24 (5), 472-491.
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