Actitudes en la interacción virtual entre los ciudadanos y los diputados del Congreso a través del correo electrónico. El caso de España 2011-2015

Abstract

Intense acceptance of information technologies by political representatives over the last decades has opened new communication routes between politicians and society. Citizens do have now permanent channels to maintain a continued interaction. This is an exploratory and experimental research. The article is aimed at analyzing MPs' attitude when interacting with citizens via email. It intends to define, by applying a quantitative and qualitative methodology, if it does exist any interest in politicians to listen to and set a permanent dialogue with citizens. Results indicate fair limitations in that attitude, visible in a small number of representatives within the Spanish Parliament.