Rethinking trust as a critic factor in the organizational behaviour
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Published
18-09-2018
Manuel Guillén Parra
Álvaro Lleó de Nalda
Gines Santiago Marco Perles
Abstract
Trust in business is an essential factor that has been being studied by the Academy for decades. From the seminal proposal of Mayer et al. (1995) about the concept of trust and how it is developed inside organizations we propose a revision of the model described by the contributions of Spaemann, author of expanded trajectory within the framework of the denominated "Moral Philosophy of Europe Continental". From this constructive critic we defend here that the improvements of the model will allow explaining the phenomenon of trust generation with more precision and agreed to the human behavior by the incorporation a humanist synthesis which contributes to the dialogue between ethics and social sciences.
How to Cite
Guillén Parra, M., Lleó de Nalda, Álvaro, & Marco Perles, G. S. (2018). Rethinking trust as a critic factor in the organizational behaviour. Cuadernos De Gestión, 11(3), 33–47. https://doi.org/10.5295/cdg.100228mg
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Keywords
organizational trust, integrity, ethics, integral ethics
References
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BUTLER, J. K., JR. (1991): “Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory”, Journal of Management, Vol. 17, Nº. 3, p. 643.
BUTLER, J. K., JR. y CANTRELL, R. S. (1984): “A behavioral decision theory approach to modeling dyadic trust in superiors and subordinates”, Psychological Reports, Vol. 55, Nº. 1, pp. 19-28.
DEUTSCH, M. (1958): “Trust and suspicion”, Journal of Conflict Resolution, Vol. 2, nº. 4, pp. 265-279.
GUILLEN, M. (2006): Ética en las organizaciones. Construyendo confianza, Pearson Educación.
JENSEN, M. C. y MECKING, W. H. (1976): “Theory of the firm: Managerial behavior. agency costs and ownership structure”, Journal of Financial Economics, Vol. 3, pp. 305-360.
KNOX, R. E. y KEE, H. W. (1970): “Conceptual and methodological considerations in the study of trust and suspicion”, The Journal of Conflict Resolution (pre-1986), Vol. 14, nº. 3, pp. 357-366.
MARIN-GARCIA, J. A. (2002): La gestión participativa en las grandes empresas industriales españolas: grado de uso, resultados obtenidos y comparación internacional. http://hdl.handle.net/10251/5845
MAYER, R. C. y DAVIS, J. H. (1999): “The effect of the performance appraisal system on trust for management: A field quasi-experiment”, Journal of Applied Psychology, Vol. 84, nº 1, pp. 123-136.
MAYER, R. C. y GAVIN, M. B. (2005): “Trust in management and performance: Who minds the shop while the employees watch the boss?”, Academy of Management Journal, Vol 48, nº5, pp. 874-888.
MAYER, R. C.; DAVIS, J. H. y SCHOORMAN, F. D. (1995): “An integrative model of organizational trust”, Academy of Management.The Academy of Management Review, Vol. 20, nº. 3, pp. 709-734.
MELE, D. (2000): “Racionalidad ética en las decisiones empresariales”, Revista Empresa y Humanismo, Vol. II, pp. 411-437.
MEYER, J. W. (1983): Organizational factors affecting legalization in education, en J. W. Meyer y R. Scott (dir): Organizational environments: Ritual and rationality, pp. 217-232, Jossey-Bass.
SCHOORMAN, F. D. y BALLINGER, G. (2006): Leadership, trust and client service in veterinary hospitals, Working paper, Purdue University, West Lafayette, IN.
SCHOORMAN, F. D.; MAYER, R. C. y DAVIS, J. H. (1996): “Empowerment in veterinary clinics: the role of trust in delegation”, in 11th Annual Meeting of the Society for Industrial and Organizational Psychology.
SCHOORMAN, F. D.; MAYER, R. C.; y DAVIS, J. H. (2007). “An integrative model of organizational trust: past, presente, and future”. Academy of Management. The Academy of Management Review, Vol. 32, nº. 2, pp. 344-354.
SERVA, M. A.; FULLER, M. A. y MAYER, R. C. (2005): “The reciprocal nature of trust: a longitudinal study of interacting teams”, Journal of Organizational Behavior, Vol. 26, nº. 6, pp. 625-648.
SITKIN, S. B. y BIES, R. J. (1994): “The legalization of organizations: A multitheoretical perspective”, en S. B. Sitkin y R. J. Bies (dir): The legalistic organizations, pp. 19-49, Sage.
SPAEMANN, R. (2005): “Confianza”, Revista Empresa y Humanismo, Vol. IX, pp. 131-148.
WILLIAMSON, O. E. (1975): Markets and hierarchies: Analysis and antitrust implications. New York: Free Press.
ZAND, D. E. (1972): “Trust and Managerial Problem Solving”, Administrative Science Quarterly, Vol. 17, nº. 2, pp. 229-239.
BUTLER, J. K., JR. (1991): “Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory”, Journal of Management, Vol. 17, Nº. 3, p. 643.
BUTLER, J. K., JR. y CANTRELL, R. S. (1984): “A behavioral decision theory approach to modeling dyadic trust in superiors and subordinates”, Psychological Reports, Vol. 55, Nº. 1, pp. 19-28.
DEUTSCH, M. (1958): “Trust and suspicion”, Journal of Conflict Resolution, Vol. 2, nº. 4, pp. 265-279.
GUILLEN, M. (2006): Ética en las organizaciones. Construyendo confianza, Pearson Educación.
JENSEN, M. C. y MECKING, W. H. (1976): “Theory of the firm: Managerial behavior. agency costs and ownership structure”, Journal of Financial Economics, Vol. 3, pp. 305-360.
KNOX, R. E. y KEE, H. W. (1970): “Conceptual and methodological considerations in the study of trust and suspicion”, The Journal of Conflict Resolution (pre-1986), Vol. 14, nº. 3, pp. 357-366.
MARIN-GARCIA, J. A. (2002): La gestión participativa en las grandes empresas industriales españolas: grado de uso, resultados obtenidos y comparación internacional. http://hdl.handle.net/10251/5845
MAYER, R. C. y DAVIS, J. H. (1999): “The effect of the performance appraisal system on trust for management: A field quasi-experiment”, Journal of Applied Psychology, Vol. 84, nº 1, pp. 123-136.
MAYER, R. C. y GAVIN, M. B. (2005): “Trust in management and performance: Who minds the shop while the employees watch the boss?”, Academy of Management Journal, Vol 48, nº5, pp. 874-888.
MAYER, R. C.; DAVIS, J. H. y SCHOORMAN, F. D. (1995): “An integrative model of organizational trust”, Academy of Management.The Academy of Management Review, Vol. 20, nº. 3, pp. 709-734.
MELE, D. (2000): “Racionalidad ética en las decisiones empresariales”, Revista Empresa y Humanismo, Vol. II, pp. 411-437.
MEYER, J. W. (1983): Organizational factors affecting legalization in education, en J. W. Meyer y R. Scott (dir): Organizational environments: Ritual and rationality, pp. 217-232, Jossey-Bass.
SCHOORMAN, F. D. y BALLINGER, G. (2006): Leadership, trust and client service in veterinary hospitals, Working paper, Purdue University, West Lafayette, IN.
SCHOORMAN, F. D.; MAYER, R. C. y DAVIS, J. H. (1996): “Empowerment in veterinary clinics: the role of trust in delegation”, in 11th Annual Meeting of the Society for Industrial and Organizational Psychology.
SCHOORMAN, F. D.; MAYER, R. C.; y DAVIS, J. H. (2007). “An integrative model of organizational trust: past, presente, and future”. Academy of Management. The Academy of Management Review, Vol. 32, nº. 2, pp. 344-354.
SERVA, M. A.; FULLER, M. A. y MAYER, R. C. (2005): “The reciprocal nature of trust: a longitudinal study of interacting teams”, Journal of Organizational Behavior, Vol. 26, nº. 6, pp. 625-648.
SITKIN, S. B. y BIES, R. J. (1994): “The legalization of organizations: A multitheoretical perspective”, en S. B. Sitkin y R. J. Bies (dir): The legalistic organizations, pp. 19-49, Sage.
SPAEMANN, R. (2005): “Confianza”, Revista Empresa y Humanismo, Vol. IX, pp. 131-148.
WILLIAMSON, O. E. (1975): Markets and hierarchies: Analysis and antitrust implications. New York: Free Press.
ZAND, D. E. (1972): “Trust and Managerial Problem Solving”, Administrative Science Quarterly, Vol. 17, nº. 2, pp. 229-239.
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