Approach and research models of quality and business performance: a critical review
##plugins.themes.bootstrap3.article.main##
##plugins.themes.bootstrap3.article.sidebar##
Published
18-09-2018
Luz María Marín Vinuesa
Abstract
This paper synthesizes the research based on the relationship between quality and performance. This review is carried out from different research design types: measures of quality management and business performance, and different research models. We focus our review on research studies written to analyze the relationship between TQM and business performance suggesting that some models that simultaneously use subjective and objective business performance measures could contribute to understand conclusion diversity on this field.
How to Cite
Marín Vinuesa, L. M. (2018). Approach and research models of quality and business performance: a critical review. Cuadernos De Gestión, 9(2), 89–110. https://doi.org/10.5295/cdg.19103lm
##plugins.themes.bootstrap3.article.details##
Keywords
Quality management, TQM, business performance, research models
References
ADAM, Jr. E.E.; CORBETT, L.M.; FLORES, B.E.; HARRISON, N.J.; LEE, T.S.; RHO, B.H.; RIBERA, J. SAMSON,D. y WESTBROOK, R. (1997): «An international study of quality improvement approach and firm performance», International Journal of Operations and Production Management, Vol. 17, pp. 112-132.
AHIRE, S.L.; Y O´SHAUGHNESSY, K.C. (1998): «The role of top management commitment in quality management: an empirical analysis of the auto parts industry» International Journal of Quality Science, Vol. 3, No. 1, pp. 5-37.
AHIRE, S.; GOLHAR, D. y WALLER, M. (1996): «Development and Validation of TQM Implementation Constructs», Decision Sciences, Vol. 27, No. 1, pp. 23-56.
ANDERSON, J.C.; RUNGTUSANATHAM, M.; SCHROEDER, R.G. y DEVARAJ, S. (1995): «A path analytic model of a theory of quality management underlying the Deming management method: preliminary empirical findings», Decision Sciences, Vol. 26, No. 5, September/October, pp. 637-658.
ARANA, G. y LÓPEZ F. (2002): «ISO 9000 y Rentabilidad Empresarial: un Estudio Empírico en las Empresas Vascas». II Conferencia de Ingeniería de Organización. Vigo, 5-6 Septiembre.
ARANA, G.; HERAS, I.; OCHOA, C. y ANDONEGI, J.M. (2004): «Incidencia de la gestión de la calidad en los resultados de las empresas: un estudio para el caso de las empresas vascas». Revista de Dirección y Administración de Empresas. No. 11, marzo, pp. 131-159.
BUZZELL, D. y GALE, B.T. (1987): The PIMS Principles: Linking Strategy to Performance, New York: Free Press.
BUZZELL, R.D. y WIESERMA, F.D. (1981): «Succesful Share-Building Strategies». Harvard Business Review, Vol. 59, No. 1, pp. 135-144.
CHAPMAN, R.L.; MURRAY, P.C. y MELLOR, R. (1997): « Strategic quality management and financial performance indicators». International Journal of Quality & Reliability Management, Vol. 14, No. 4, pp. 432-448.
CHENHALL, R. H. (1997): «Reliance on manufacturing performance measures, Total Quality Management and Organizational performance», Management Accounting Research, Vol. 8, pp. 187-206.
CHOI, T.Y.; y EBOCH, K. (1998): «The TQM paradox: relations among TQM practices, plant performance, and customer satisfaction», Journal of Operations Management, Vol. 17, pp. 59-75.
CLAVER-CORTÉS, E.; PEREIRA-MOLINER, J.; TARÍ, J.J. y MOLINA-AZORÍN, J.F. (2008): «TQM, Managerial factors and performance in the Spanish hotel industry», Industrial Management & data Systems, Vol. 108, No. 2, pp. 228-244.
CORBETT, C.J.; MONTES-SANCHO, M.J. y KIRSH, D. (2005): «The financial impact of ISO 9000 Certification in the United States: An empirical Analysis», Management Sciences, Vol. 51, No. 7, pp. 1046-1059.
DAS, A.; HANDFIELD, R.B.; CALANTONE, R.J. y GHOSH, S. (2000): «A contingency view of quality Management: the impact of international competition on quality», Decision Sciences, Vol. 31, pp. 649-690.
DICK, G.P.M.; HERAS, I. Y CASADESÚS, M. (2008): «Shedding light on causation between ISO 9001 and improved business performance», International Journal of Operations & Production Management, Vol. 28, No. 7, pp. 687-708.
DOUGLAS, T.J. y JUDGE, Jr. W.Q. (2001): «Total quality Management implementation and competitive advantage: the role of structural control and exploration», Academy of Management Journal, Vol. 44, pp. 158-169.
DOW, D.; SAMSON, D. y FORD, S. (1999): «Exploding the myth: do all quality management practices contribute to superior quality performance?, Production and Operations Management, Vol. 8, pp. 1-27.
EASTON, G.S. y JARRELL, S.L. (1998): «The effects of Total Quality Management on corporate performance: an empirical investigation». Journal of Bussines, Vol.71, No. 2, pp. 253-307.
FLYNN, B.; SCHROEDER, R. y SAKAKIBARA, S. (1995): «The impact of quality management practices on performance and competitive advantage», Decision Sciences, Vol. 26, No. 5, pp. 659-691.
FORZA, C. y FLIPPINI, R. (1998): «TQM impact on quality conformance and customer satisfaction: a causal model», International Journal of Production Economics, Vol. 55, pp. 1-20.
GRANDZOL, J.R. y GERSHON, M. (1998): «A survey instrument for standardizing TQM modeling research», International Journal of Quality Science, Vol 3, No. 1, pp. 80-105.
HARDIE, N. (1998): «The effects of quality on business performance», Quality Management Journal, Vol. 5, No. 3, pp. 65-83.
HÄVERSJÖ, T. (2000): «The financial effects of ISO 9000 registration for Danish companies», Managerial Auditing Journal, Vol, 15, No. 1/2 pp. 47-52.
HENDRICKS, K. B. Y SINGHAL, V. R. (1996): «Quality awards and the market value of the firm: an empirical investigation», Management Sciences, Vol. 42, pp. 415-436.
___(1999): «The long-term stock price performance of firms with effective TQM programs. Working Paper, Georgia Institute of Technology, Atlanta, GA.
ITTNER, C. y LARCKER, D. (1997): «Quality Strategy, strategic control systems and organizational performance». Accounting Organizations and Society, Vol. 22, No. 3/4, pp. 293-314.
KAYNAC, H. (2003): «The relationship between total quality management practices and their effects on firm performance», Journal of Operations Management, Vol. 21, pp. 405-435.
KOC, T. (2007): «The impact of ISO 9000 quality management systems on manufacturing», Journal of Materials Processing Technology, No. 186, pp. 207-213.
LEE, S.M.; RHO, B.H. y LEE, S.G. (2003): «Impact of Malcolm Baldrige National Quality Award criteria on organizational quality performance», International Journal of Production Research, Vol. 41, No. 9, pp. 2003-2020.
LEMAK, D.J.; REED, R. y SATISH, P.K. (1997): «Commitment to Quality Management: Is there a Relationship with Firm performance?». Journal of Quality Management, Vol. 2, No. 1, pp.67-86.
LIMA, M.A.M.; RESENDE, M. y HASENCLEVER, L. (2000): «Quality certification and performance of Braziliam firms: An empirical study», International Journal of Production Economics, 66, pp. 143-147.
MERINO-DÍAZ, J. (2003): «Quality management practices and operational performance: Empirical evidence for Spanish industry», International Journal of Production Research, Vol. 41, No. 12, pp. 2763-2786.
MOHRMAN, S.A.; TENKASI, R.V.; LAWLER, E.E.; y LEDFORD, G.E. Jr. (1995): «Total quality Management: Practice and Outcomes in the largest US firms», Employee Relations, Vol. 17, No. 3, pp. 26-41.
NAIR, A. (2006): «Meta-analysis of the relationship between quality management practices and firm performance-implications for quality management theory development», Journal of Operations Management, 24, pp. 948-975.
NICOLAU, J. y SELLERS, R. (2003): «Influencia de la calidad sobre la rentabilidad y la volatilidad». Revista de Economía Aplicada, Vol. XI, No. 33, pp. 65-82.
POWELL, T.C. (1995): «Total Quality Management as Competitive Advantage: a Review and Empirical Study». Strategic Management Journal, No. 16, pp. 15-37.
PRAJOGO, D.I. y SOHAL, A.S. (2006): «The relationship between organizational strategy, total quality management (TQM), and organization performance: the mediating role of TQM», European Journal of Operational Research, Vol. 168, pp. 35-50.
PRAJOGO, D.I. y HONG, S.W. (2008): «The effect TQM on performance in R&H environments: A perspective from South Korean firms», Technovation, 28, pp. 855-863.
RAHMAN, S. (2001): «Total quality Management practices and business outcome: evidence from a small and medium enterprises in Western Australia», Total Quality Management, March, Vol. 12, No. 2, pp. 35-49.
RAO, S.S.; SOLIS, L.E. y RAGHUNATHAN, T.S. (1999): «A framework for international quality management research: development and validation of a measurement instrument», Total Quality Management, Vol. 10, No. 7, pp. 1047-1075.
SAMSON, D. y TERZIOVSKI, M. (1999): «The relationship between total quality management practices and operational performance», Journal of Operations Management, Vol. 17, pp. 393-409.
SHARMA, D.S. (2005): «The association between ISO 9000 certification and financial performance», International Journal of Accounting, Vol. 40, No. 2, pp. 151-172.
SILA, I. (2007): «Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study», Journal of Operations Management, Vol. 25, pp. 83-109.
TARI, J.J.; MOLINA, J.F. y CASTEJÓN, J.L. (2007): «The relationship between quality management practices and their effects on quality outcomes», European Journal of Operational Research, Vol. 183, No. 2, pp. 483-501.
TERZIOVSKI, M.¸ POWER, D. Y SOHAL, A.S. (2003): «The longitudinal effects of the ISO 9000 certification process on business performance», European Journal of Operational Research, 146, pp. 580-595.
TERZIOVSKI, M.¸ SAMSON, D. Y DOW, D. (1997): «The Business Value of Quality Management Systems Certification. Evidence from Australia and New Zealand,» Journal of Operations Management, Vol. 15, No. 1, 1997, pp. 1-18.
WILSON, D.D. y COLLIER, D.A. (2000): «An empirical investigation of the Malcolm Baldrige National Quality award causal model», Decision Sciences, Vol. 31, pp. 361-390.
YUSUF, Y.; GUNASEKARAN, A. y DAN, G. (2007): «Implementation of TQM in China and organizational performance: An Empirical Investigation», Total Quality Management, Vol. 18, No. 5, pp. 509-530.
AHIRE, S.L.; Y O´SHAUGHNESSY, K.C. (1998): «The role of top management commitment in quality management: an empirical analysis of the auto parts industry» International Journal of Quality Science, Vol. 3, No. 1, pp. 5-37.
AHIRE, S.; GOLHAR, D. y WALLER, M. (1996): «Development and Validation of TQM Implementation Constructs», Decision Sciences, Vol. 27, No. 1, pp. 23-56.
ANDERSON, J.C.; RUNGTUSANATHAM, M.; SCHROEDER, R.G. y DEVARAJ, S. (1995): «A path analytic model of a theory of quality management underlying the Deming management method: preliminary empirical findings», Decision Sciences, Vol. 26, No. 5, September/October, pp. 637-658.
ARANA, G. y LÓPEZ F. (2002): «ISO 9000 y Rentabilidad Empresarial: un Estudio Empírico en las Empresas Vascas». II Conferencia de Ingeniería de Organización. Vigo, 5-6 Septiembre.
ARANA, G.; HERAS, I.; OCHOA, C. y ANDONEGI, J.M. (2004): «Incidencia de la gestión de la calidad en los resultados de las empresas: un estudio para el caso de las empresas vascas». Revista de Dirección y Administración de Empresas. No. 11, marzo, pp. 131-159.
BUZZELL, D. y GALE, B.T. (1987): The PIMS Principles: Linking Strategy to Performance, New York: Free Press.
BUZZELL, R.D. y WIESERMA, F.D. (1981): «Succesful Share-Building Strategies». Harvard Business Review, Vol. 59, No. 1, pp. 135-144.
CHAPMAN, R.L.; MURRAY, P.C. y MELLOR, R. (1997): « Strategic quality management and financial performance indicators». International Journal of Quality & Reliability Management, Vol. 14, No. 4, pp. 432-448.
CHENHALL, R. H. (1997): «Reliance on manufacturing performance measures, Total Quality Management and Organizational performance», Management Accounting Research, Vol. 8, pp. 187-206.
CHOI, T.Y.; y EBOCH, K. (1998): «The TQM paradox: relations among TQM practices, plant performance, and customer satisfaction», Journal of Operations Management, Vol. 17, pp. 59-75.
CLAVER-CORTÉS, E.; PEREIRA-MOLINER, J.; TARÍ, J.J. y MOLINA-AZORÍN, J.F. (2008): «TQM, Managerial factors and performance in the Spanish hotel industry», Industrial Management & data Systems, Vol. 108, No. 2, pp. 228-244.
CORBETT, C.J.; MONTES-SANCHO, M.J. y KIRSH, D. (2005): «The financial impact of ISO 9000 Certification in the United States: An empirical Analysis», Management Sciences, Vol. 51, No. 7, pp. 1046-1059.
DAS, A.; HANDFIELD, R.B.; CALANTONE, R.J. y GHOSH, S. (2000): «A contingency view of quality Management: the impact of international competition on quality», Decision Sciences, Vol. 31, pp. 649-690.
DICK, G.P.M.; HERAS, I. Y CASADESÚS, M. (2008): «Shedding light on causation between ISO 9001 and improved business performance», International Journal of Operations & Production Management, Vol. 28, No. 7, pp. 687-708.
DOUGLAS, T.J. y JUDGE, Jr. W.Q. (2001): «Total quality Management implementation and competitive advantage: the role of structural control and exploration», Academy of Management Journal, Vol. 44, pp. 158-169.
DOW, D.; SAMSON, D. y FORD, S. (1999): «Exploding the myth: do all quality management practices contribute to superior quality performance?, Production and Operations Management, Vol. 8, pp. 1-27.
EASTON, G.S. y JARRELL, S.L. (1998): «The effects of Total Quality Management on corporate performance: an empirical investigation». Journal of Bussines, Vol.71, No. 2, pp. 253-307.
FLYNN, B.; SCHROEDER, R. y SAKAKIBARA, S. (1995): «The impact of quality management practices on performance and competitive advantage», Decision Sciences, Vol. 26, No. 5, pp. 659-691.
FORZA, C. y FLIPPINI, R. (1998): «TQM impact on quality conformance and customer satisfaction: a causal model», International Journal of Production Economics, Vol. 55, pp. 1-20.
GRANDZOL, J.R. y GERSHON, M. (1998): «A survey instrument for standardizing TQM modeling research», International Journal of Quality Science, Vol 3, No. 1, pp. 80-105.
HARDIE, N. (1998): «The effects of quality on business performance», Quality Management Journal, Vol. 5, No. 3, pp. 65-83.
HÄVERSJÖ, T. (2000): «The financial effects of ISO 9000 registration for Danish companies», Managerial Auditing Journal, Vol, 15, No. 1/2 pp. 47-52.
HENDRICKS, K. B. Y SINGHAL, V. R. (1996): «Quality awards and the market value of the firm: an empirical investigation», Management Sciences, Vol. 42, pp. 415-436.
___(1999): «The long-term stock price performance of firms with effective TQM programs. Working Paper, Georgia Institute of Technology, Atlanta, GA.
ITTNER, C. y LARCKER, D. (1997): «Quality Strategy, strategic control systems and organizational performance». Accounting Organizations and Society, Vol. 22, No. 3/4, pp. 293-314.
KAYNAC, H. (2003): «The relationship between total quality management practices and their effects on firm performance», Journal of Operations Management, Vol. 21, pp. 405-435.
KOC, T. (2007): «The impact of ISO 9000 quality management systems on manufacturing», Journal of Materials Processing Technology, No. 186, pp. 207-213.
LEE, S.M.; RHO, B.H. y LEE, S.G. (2003): «Impact of Malcolm Baldrige National Quality Award criteria on organizational quality performance», International Journal of Production Research, Vol. 41, No. 9, pp. 2003-2020.
LEMAK, D.J.; REED, R. y SATISH, P.K. (1997): «Commitment to Quality Management: Is there a Relationship with Firm performance?». Journal of Quality Management, Vol. 2, No. 1, pp.67-86.
LIMA, M.A.M.; RESENDE, M. y HASENCLEVER, L. (2000): «Quality certification and performance of Braziliam firms: An empirical study», International Journal of Production Economics, 66, pp. 143-147.
MERINO-DÍAZ, J. (2003): «Quality management practices and operational performance: Empirical evidence for Spanish industry», International Journal of Production Research, Vol. 41, No. 12, pp. 2763-2786.
MOHRMAN, S.A.; TENKASI, R.V.; LAWLER, E.E.; y LEDFORD, G.E. Jr. (1995): «Total quality Management: Practice and Outcomes in the largest US firms», Employee Relations, Vol. 17, No. 3, pp. 26-41.
NAIR, A. (2006): «Meta-analysis of the relationship between quality management practices and firm performance-implications for quality management theory development», Journal of Operations Management, 24, pp. 948-975.
NICOLAU, J. y SELLERS, R. (2003): «Influencia de la calidad sobre la rentabilidad y la volatilidad». Revista de Economía Aplicada, Vol. XI, No. 33, pp. 65-82.
POWELL, T.C. (1995): «Total Quality Management as Competitive Advantage: a Review and Empirical Study». Strategic Management Journal, No. 16, pp. 15-37.
PRAJOGO, D.I. y SOHAL, A.S. (2006): «The relationship between organizational strategy, total quality management (TQM), and organization performance: the mediating role of TQM», European Journal of Operational Research, Vol. 168, pp. 35-50.
PRAJOGO, D.I. y HONG, S.W. (2008): «The effect TQM on performance in R&H environments: A perspective from South Korean firms», Technovation, 28, pp. 855-863.
RAHMAN, S. (2001): «Total quality Management practices and business outcome: evidence from a small and medium enterprises in Western Australia», Total Quality Management, March, Vol. 12, No. 2, pp. 35-49.
RAO, S.S.; SOLIS, L.E. y RAGHUNATHAN, T.S. (1999): «A framework for international quality management research: development and validation of a measurement instrument», Total Quality Management, Vol. 10, No. 7, pp. 1047-1075.
SAMSON, D. y TERZIOVSKI, M. (1999): «The relationship between total quality management practices and operational performance», Journal of Operations Management, Vol. 17, pp. 393-409.
SHARMA, D.S. (2005): «The association between ISO 9000 certification and financial performance», International Journal of Accounting, Vol. 40, No. 2, pp. 151-172.
SILA, I. (2007): «Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study», Journal of Operations Management, Vol. 25, pp. 83-109.
TARI, J.J.; MOLINA, J.F. y CASTEJÓN, J.L. (2007): «The relationship between quality management practices and their effects on quality outcomes», European Journal of Operational Research, Vol. 183, No. 2, pp. 483-501.
TERZIOVSKI, M.¸ POWER, D. Y SOHAL, A.S. (2003): «The longitudinal effects of the ISO 9000 certification process on business performance», European Journal of Operational Research, 146, pp. 580-595.
TERZIOVSKI, M.¸ SAMSON, D. Y DOW, D. (1997): «The Business Value of Quality Management Systems Certification. Evidence from Australia and New Zealand,» Journal of Operations Management, Vol. 15, No. 1, 1997, pp. 1-18.
WILSON, D.D. y COLLIER, D.A. (2000): «An empirical investigation of the Malcolm Baldrige National Quality award causal model», Decision Sciences, Vol. 31, pp. 361-390.
YUSUF, Y.; GUNASEKARAN, A. y DAN, G. (2007): «Implementation of TQM in China and organizational performance: An Empirical Investigation», Total Quality Management, Vol. 18, No. 5, pp. 509-530.
Issue
Section
Articles
Authors retain copyright of its works. Management Letters/Cuadernos de Gestión publications are licensed under Creative Commons license CC-BY-NC-ND, granting open access rights to society.
Specifically, CC-BY-NC-ND license permits any kind of use, distribution, publicize and copy the article, as long as the original author and source are properly recognized and for Non Commercial purposes.
The author can use the article freely always indicating that it has been published in Management Letters/Cuadernos de Gestión. Any re-edition of the article must be approved by the journal editorial team.