Outsourcing and its impacts on operations strategy priorities. An empirical application
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Published
18-09-2018
Tomás Francisco Espino Rodríguez
Abstract
The outsourcing of services permits the firm's resources and capabilities to be improved by achieving better quality services and a better performance and so focus on their main business or core competences. This article deals with hotel sector manager´s perceptions of the influence of outsourcing on the operations strategy, and particularly on the objectives of operations such as cost reduction related, improved quality, flexibility and better service. The study shows that managers consider that outsourcing has great potential to exert an influence, not only on cost reduction, but also on other objectives of operations strategy, thus giving outsourcing a more strategic nature.
How to Cite
Espino Rodríguez, T. F. (2018). Outsourcing and its impacts on operations strategy priorities. An empirical application. Cuadernos De Gestión, 3(1-2), 83–99. https://doi.org/10.5295/cdg.19202te
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Keywords
outsourcing, operations services, objectives of operations, hotels
References
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ARROYO, S. (2001): «La flexibilidad numérica en el sector hotelero. Un estudio empírico.» Estudios turísticos. N.º 147, pp. 3-21.
BETTIS, R. A.; BRADLEY, S.; Y HAMEL, G. (1992): «Outsourcing and industrial decline». Academy of Management Executive, 6 (1), pp. 7-22.
BETTIS, R. A. Y PRALAHAD, C. K. (1995): «The dominant logic: restrospective and extension». Strategic Management Journal, 16, pp. 5-14.
BLUMBERG, D. F. (1998): «Strategic assessmet of outsourcing and downsizing in the service market». Managing service Quality, 8 (1), pp. 5-18.
CANET, T.; PERIS F. y REDONDO, A. (2000): «El proceso estratégico asociado a la decisión de desintegrar actividades». X Congreso Nacional ACEDE, Oviedo.
CASANI, F.; LUQUE, M.ª A.; LUQUE, J. Y SORIA, P. (1998): El outsourcing y sus consecuencias en sobre los recursos humanos en el sector financiero español». Capital humano n.º 111, (suplemento empleo), 36-44.
CERRA, J.; DORADO, J.; ESTEPA, D. Y GARCÍA, P. (1997): Gestión de la producción de alojamientos y restauración. Editorial Síntesis. Madrid
CHESBROUGHT H. Y TEECE, D. J. (1996): «When is virtual virtuous? Integrated alliances virtual». Harvard-Business Review. Enero-Febrero.74 (1). pp.65-73-
COE, N.M. (2000): The externalization of producer services debate: The UK computer services sector». The Services Industries Journal, 20 (2), pp. 64-81.
DAVIS, M., AQUILANO, N. Y CHASE, R. (2001): Fundamentos de Dirección de Operaciones. Tercera edición. McGraw-Hill.
DESS, G. G.; RASHEED, A.; MCLAUGHLIN, K.Y PRIEM, R. (1995): «The new corporate architecture». Academy of Management Executive, 9 (3), pp. 7-20.
DOMÍNGUEZ MACHUCA, J. A.; ÁLVAREZ, M. J.; DOMÍNGUEZ, M. A.; GARCÍA, S. Y
RUÍZ, A. (1995): Dirección de operaciones. Aspectos estratégicos en la producción y los servicios. McGraw-Hill.
ESPINO RODRÍGUEZ, T. F. (2002): Un análisis estratégico de la externalización bajo la visión de la empresa basada en los recursos y capacidades: su aplicación empírica al sector hotelero. Tesis Doctoral. Universidad de las Palmas de Gran Canaria.
FERDOWS, K. Y DE MEYER, A. (1990): «Lasting improvements in manufacturing performance: in seach of the theory». Journal of operations Management, Vol. 9, n.º2, pp.168-182.
FORD, D. Y FARMER, D. (1986): «Make or buy- A key strategic Issue». Long Range Planning, 19 (5), pp. 54-62.
GARVIN, D.A. (1988): «Managing Quality». New YorK: The Free Press
GIDRÓN G. Y RUEDA, B. (1998): Nuevos modelos de gestión empresarial. El outsourcing de procesos de negocios. Circulo de empresarios, monografía n.º 5. Madrid.
GILLEY, K. M. (1997): An Analysis of the determinants and performance implications of outsourcing decisions (manufacturing, cost leadership, environmetal dynamism). Thesis published by UMI.
GREAVER II, M. F. (1999): Strategic outsourcing. A Structured Approach to Outsourcing Decisions and Initiatives. Amacon. New York.
GUPTA, M. Y ZHENDER, D. (1994): «Outsourcing and its impact on operations strategy». Production and Inventory Management Journal, Third Quarter, pp. 70-76.
HAMILTON, R. H. (1997): Outsourcing of information systems as strategic decision: An empirical analysis of the banking industry. Thesis published by UMI.
HARRIGAN, K. (1984): «Formulation Vertical Integration Strategies». Academy of Management Review, 9 (4), pp.638-652
HARRIGAN, K. (1985): «Strategies for intrafirm transfers and outside sourcing». Academy of
management Journal, 28 (4), pp. 914-925.
HAYES, R. H. Y WHEELWRIGHT, S. C. (1984): Restoring our competing edge: competing through manufacturing. John Wiley & Sons, New York, NY.
HOFER, C. W. Y SCHENDEL, D. (1978): Strategy formulation: Analytical concepts. West Publishing Co.
JENNIGS, D. (1997): «Strategic guidelines for outsourcing decisions». Strategic Change, 6, pp. 85-96.
JOHNSON, M. (1997): Outsourcing... in brief. Published in the institute of management Foundation. Butterworth Heinemann.
KOTABE, M. Y MURRAY, J. (1990): «Linking product and process innovations and models of international sourcing in global competetion: A case of foreign multinational firms». Journal of International Business Studies, 21 (3), pp.383-408.
KRAJEWSKI, L. Y RIZMAN, L. (2000): « Administración de operaciones. Estrategia y análisis. Quinta edición. Pearson Education. Obra publicada originariamente en inglés por Addison Wesley Longman, Inc.
LACITY, M.; WILLCOKS, L.P: Y FEENY, D.F. (1996): « The value of selective outsourcing». Sloan Management Review, spring, 13-25.
LACITY, M. Y HIRSCHHEIM, R. (1993): The information systems outosurcing: Myths, metaphors, and relalities. New York: John Willey and Sons.
LEI, D. Y HITT, M. (1995): Strategic restructuring and outsourcing: the effect of mergers and adquisitions and LBOs on building skills and capabilities», Journal of Management, 21 (5), pp. 835-859.
LEONG, G.; SNYDER, D. Y WARD, P. (1990): «Research in the process and content of manufacturing strategy».Omega, 18, (2), pp. 109-122.
LOH, L. Y VENKATRAMAN, N. (1992): «Determinants of information tecnology outsourcing: A cross sectional analysis». Journal of Management Information Systems, 9 (1), pp. 7-24.
MARTÍN ROJO, I. (2000). Dirección y gestión de empresas del sector turístico. Ediciones Pirámide.
MATA, S. (1997): Outsourcing. El futuro de la empresa. Ecopress Ediciones.
ONO, Y. (2001): Outsourcing business services, the scope of local markets, and agglomeration economies. Thesis published by UMI.
PATRY, M.; TREMBLAY, M.; LANOIE, P. Y LACOMBE, M. (1999): «Why firms outsource their human resources activities: an empirical analysis». Scientific Series Cirano. http://www.cirano.unmontreal.ca/publications documents.html
PERRY, M. (1992): «Flexible production, externalisation and the interpretation of business service growth». The Services Industries Journal, 12 (1), pp.1-16.
QUINN, J. B. (1992): Intelligent entreprise: A Knowledge and service based paradigm for industry. New York: Free Press.
QUINN J. B. (1999): «Strategic outsourcing: leveranging knowledge capabilities». Sloan Management Review, (summer), pp. 9-21.
QUINN, J. B. Y HILMER, F. G. (1994): «Strategic Outsourcing». Sloan Management Review, (summer), pp.43-55.
QUINN, J. B.; DOORLEY, T. L.; Y PAQUETTE, P. C. (1990): «Tecnology in services: rethinking strategic focus». Sloan Management Review, (winter), pp. 79-87.
ROTHERY, B. Y ROBERTSON, I. (1996): Outsourcing. Editorial Limusa. México.
RUMELT, R. P. (1980): The evaluation of business strategy en Glueck, W.f (ed.), Business Policy and Strategic Management. McGraw-hill, New York
SACRISTÁN, N.M.ª (1999): «Consideraciones teóricas del outsourcing». Boletín económico del ICE n.º 2606, Febrero, pp. 27-41.
SÁIZ, J.; LOMBARDO E. y JOYANES, L. (2002): «Hacia una nueva clasificación del outsourcing». I Congreso Internacional Sociedad de la información. Las Palmas.
SAUNDERS, C., M.GELBET Y QING H. (1997): «Achieving success in informations systems outsourcing». California Management Review, 39 (2), pp-63-79.
SHAW, S. Y FAIR H. (1997): «Outsourcing the HR function-personal threat or valuable opportunity?». Strategic Change, 6, pp. 459-468.
SKINNER, W. (1969): «Manufacturing-missing link in corporate strategy». Harvard BusinessReview, mayo-junio, pp.136-145.
STUCKEY, J. Y WHITE, D. (1994): «Integration vertical. Oportunidades y desventajas». Harvard Deusto Business Review, 59, pp.14-28.
VENKATESAN, R. (1992): «Strategic Sourcing: to make or not to make». Harvard Business Review, 70 (6) pp-98-107.
VENTURA, V. J. (1995): «Análisis estratégico de los límites de la empresa: Grado de integración vertical». Revista Europea de Dirección y Economía de la empresa, 4 (1), pp. 79-87.
ARROYO, S. (2001): «La flexibilidad numérica en el sector hotelero. Un estudio empírico.» Estudios turísticos. N.º 147, pp. 3-21.
BETTIS, R. A.; BRADLEY, S.; Y HAMEL, G. (1992): «Outsourcing and industrial decline». Academy of Management Executive, 6 (1), pp. 7-22.
BETTIS, R. A. Y PRALAHAD, C. K. (1995): «The dominant logic: restrospective and extension». Strategic Management Journal, 16, pp. 5-14.
BLUMBERG, D. F. (1998): «Strategic assessmet of outsourcing and downsizing in the service market». Managing service Quality, 8 (1), pp. 5-18.
CANET, T.; PERIS F. y REDONDO, A. (2000): «El proceso estratégico asociado a la decisión de desintegrar actividades». X Congreso Nacional ACEDE, Oviedo.
CASANI, F.; LUQUE, M.ª A.; LUQUE, J. Y SORIA, P. (1998): El outsourcing y sus consecuencias en sobre los recursos humanos en el sector financiero español». Capital humano n.º 111, (suplemento empleo), 36-44.
CERRA, J.; DORADO, J.; ESTEPA, D. Y GARCÍA, P. (1997): Gestión de la producción de alojamientos y restauración. Editorial Síntesis. Madrid
CHESBROUGHT H. Y TEECE, D. J. (1996): «When is virtual virtuous? Integrated alliances virtual». Harvard-Business Review. Enero-Febrero.74 (1). pp.65-73-
COE, N.M. (2000): The externalization of producer services debate: The UK computer services sector». The Services Industries Journal, 20 (2), pp. 64-81.
DAVIS, M., AQUILANO, N. Y CHASE, R. (2001): Fundamentos de Dirección de Operaciones. Tercera edición. McGraw-Hill.
DESS, G. G.; RASHEED, A.; MCLAUGHLIN, K.Y PRIEM, R. (1995): «The new corporate architecture». Academy of Management Executive, 9 (3), pp. 7-20.
DOMÍNGUEZ MACHUCA, J. A.; ÁLVAREZ, M. J.; DOMÍNGUEZ, M. A.; GARCÍA, S. Y
RUÍZ, A. (1995): Dirección de operaciones. Aspectos estratégicos en la producción y los servicios. McGraw-Hill.
ESPINO RODRÍGUEZ, T. F. (2002): Un análisis estratégico de la externalización bajo la visión de la empresa basada en los recursos y capacidades: su aplicación empírica al sector hotelero. Tesis Doctoral. Universidad de las Palmas de Gran Canaria.
FERDOWS, K. Y DE MEYER, A. (1990): «Lasting improvements in manufacturing performance: in seach of the theory». Journal of operations Management, Vol. 9, n.º2, pp.168-182.
FORD, D. Y FARMER, D. (1986): «Make or buy- A key strategic Issue». Long Range Planning, 19 (5), pp. 54-62.
GARVIN, D.A. (1988): «Managing Quality». New YorK: The Free Press
GIDRÓN G. Y RUEDA, B. (1998): Nuevos modelos de gestión empresarial. El outsourcing de procesos de negocios. Circulo de empresarios, monografía n.º 5. Madrid.
GILLEY, K. M. (1997): An Analysis of the determinants and performance implications of outsourcing decisions (manufacturing, cost leadership, environmetal dynamism). Thesis published by UMI.
GREAVER II, M. F. (1999): Strategic outsourcing. A Structured Approach to Outsourcing Decisions and Initiatives. Amacon. New York.
GUPTA, M. Y ZHENDER, D. (1994): «Outsourcing and its impact on operations strategy». Production and Inventory Management Journal, Third Quarter, pp. 70-76.
HAMILTON, R. H. (1997): Outsourcing of information systems as strategic decision: An empirical analysis of the banking industry. Thesis published by UMI.
HARRIGAN, K. (1984): «Formulation Vertical Integration Strategies». Academy of Management Review, 9 (4), pp.638-652
HARRIGAN, K. (1985): «Strategies for intrafirm transfers and outside sourcing». Academy of
management Journal, 28 (4), pp. 914-925.
HAYES, R. H. Y WHEELWRIGHT, S. C. (1984): Restoring our competing edge: competing through manufacturing. John Wiley & Sons, New York, NY.
HOFER, C. W. Y SCHENDEL, D. (1978): Strategy formulation: Analytical concepts. West Publishing Co.
JENNIGS, D. (1997): «Strategic guidelines for outsourcing decisions». Strategic Change, 6, pp. 85-96.
JOHNSON, M. (1997): Outsourcing... in brief. Published in the institute of management Foundation. Butterworth Heinemann.
KOTABE, M. Y MURRAY, J. (1990): «Linking product and process innovations and models of international sourcing in global competetion: A case of foreign multinational firms». Journal of International Business Studies, 21 (3), pp.383-408.
KRAJEWSKI, L. Y RIZMAN, L. (2000): « Administración de operaciones. Estrategia y análisis. Quinta edición. Pearson Education. Obra publicada originariamente en inglés por Addison Wesley Longman, Inc.
LACITY, M.; WILLCOKS, L.P: Y FEENY, D.F. (1996): « The value of selective outsourcing». Sloan Management Review, spring, 13-25.
LACITY, M. Y HIRSCHHEIM, R. (1993): The information systems outosurcing: Myths, metaphors, and relalities. New York: John Willey and Sons.
LEI, D. Y HITT, M. (1995): Strategic restructuring and outsourcing: the effect of mergers and adquisitions and LBOs on building skills and capabilities», Journal of Management, 21 (5), pp. 835-859.
LEONG, G.; SNYDER, D. Y WARD, P. (1990): «Research in the process and content of manufacturing strategy».Omega, 18, (2), pp. 109-122.
LOH, L. Y VENKATRAMAN, N. (1992): «Determinants of information tecnology outsourcing: A cross sectional analysis». Journal of Management Information Systems, 9 (1), pp. 7-24.
MARTÍN ROJO, I. (2000). Dirección y gestión de empresas del sector turístico. Ediciones Pirámide.
MATA, S. (1997): Outsourcing. El futuro de la empresa. Ecopress Ediciones.
ONO, Y. (2001): Outsourcing business services, the scope of local markets, and agglomeration economies. Thesis published by UMI.
PATRY, M.; TREMBLAY, M.; LANOIE, P. Y LACOMBE, M. (1999): «Why firms outsource their human resources activities: an empirical analysis». Scientific Series Cirano. http://www.cirano.unmontreal.ca/publications documents.html
PERRY, M. (1992): «Flexible production, externalisation and the interpretation of business service growth». The Services Industries Journal, 12 (1), pp.1-16.
QUINN, J. B. (1992): Intelligent entreprise: A Knowledge and service based paradigm for industry. New York: Free Press.
QUINN J. B. (1999): «Strategic outsourcing: leveranging knowledge capabilities». Sloan Management Review, (summer), pp. 9-21.
QUINN, J. B. Y HILMER, F. G. (1994): «Strategic Outsourcing». Sloan Management Review, (summer), pp.43-55.
QUINN, J. B.; DOORLEY, T. L.; Y PAQUETTE, P. C. (1990): «Tecnology in services: rethinking strategic focus». Sloan Management Review, (winter), pp. 79-87.
ROTHERY, B. Y ROBERTSON, I. (1996): Outsourcing. Editorial Limusa. México.
RUMELT, R. P. (1980): The evaluation of business strategy en Glueck, W.f (ed.), Business Policy and Strategic Management. McGraw-hill, New York
SACRISTÁN, N.M.ª (1999): «Consideraciones teóricas del outsourcing». Boletín económico del ICE n.º 2606, Febrero, pp. 27-41.
SÁIZ, J.; LOMBARDO E. y JOYANES, L. (2002): «Hacia una nueva clasificación del outsourcing». I Congreso Internacional Sociedad de la información. Las Palmas.
SAUNDERS, C., M.GELBET Y QING H. (1997): «Achieving success in informations systems outsourcing». California Management Review, 39 (2), pp-63-79.
SHAW, S. Y FAIR H. (1997): «Outsourcing the HR function-personal threat or valuable opportunity?». Strategic Change, 6, pp. 459-468.
SKINNER, W. (1969): «Manufacturing-missing link in corporate strategy». Harvard BusinessReview, mayo-junio, pp.136-145.
STUCKEY, J. Y WHITE, D. (1994): «Integration vertical. Oportunidades y desventajas». Harvard Deusto Business Review, 59, pp.14-28.
VENKATESAN, R. (1992): «Strategic Sourcing: to make or not to make». Harvard Business Review, 70 (6) pp-98-107.
VENTURA, V. J. (1995): «Análisis estratégico de los límites de la empresa: Grado de integración vertical». Revista Europea de Dirección y Economía de la empresa, 4 (1), pp. 79-87.
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