Involvement, consistency and adaptability in the new style of relations (ner). The experience of ner Group in the Basque Country
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Published
18-12-2019
María Alvarez Sainz
Kepa Xabier Apellaniz Valle
Abstract
This paper analyses the perception the people working at the organizations of ner Group in the Basque Country have of the cultural features of the new style of relationships (ner), created by Koldo Saratxaga during his successful running of Irizar Group. The ner, an innovation in culture and management, an answer to the challenges placed by the Technologies of Information and Communication and the Knowledge Society, is based on persons, basic pillars of the organizations; persons who work in self-managed teams with responsibility, confidence and freedom to reach customers satisfaction. The commitment and integration of persons with the organization they work for are strengthened by implementing internal solidarity based on the reduction of the wage differences, the profit sharing and the employment security in case of crisis, using then the relocations between organizations of ner Group.The developed empirical research, once designed an specific questionnaire, allows us to conclude that the majority of the people declare a high level of Involvement, consider the ner an organizational and management tool which makes directing activity to reach customer satisfaction feasible, they perceive the existing Consistency and voice that this makes possible relationships based on mutual trust and they judge positively the existing Adaptability, portrayed by commitment to the internal solidarity and to society and community.
How to Cite
Alvarez Sainz, M., & Apellaniz Valle, K. X. (2019). Involvement, consistency and adaptability in the new style of relations (ner). The experience of ner Group in the Basque Country. Cuadernos De Gestión, 19(2), 85–112. https://doi.org/10.5295/cdg.160666ma
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Keywords
New style of relationships, ner Group, commitment, responsibility, confidence, management
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Cameron, E. y Green, M., 2015. Making Sense of Change Management: A complete guide to the Models, Tools and Techniques of Organizational Change. London: Kogan Page Limited.
Cameron, K. S. y Quinn, R. E., 1999. Diagnosing and Changing Organizational Culture, Based on The Competing Values Framework. Library of Congress Cataloging-inPublication Data.
Cappelli, P. y Singh, H., 1992. Integrating Strategic Human Resources and Strategic Management. En: Peter Sherer, David Lewin, and Olivia Mitchell, eds. Research Frontiers in Industrial Relations. Madison, Wis.: Industrial Relations Research Association series, 165-92.
Casadesus-Masanell, R. y Mitchell, J., 2006. Irizar in 2005. Harvard Business School Case. March 2006 (Revised September 2006), 706-424.
Cheney, G., 1999. Values at Work: Employee Participation Meets Market Pressure at Mondragon. Ithaca, NY: Cornell University Press.
_____., 2009. The Importance of Co-operative values during times of economic crisis. Arizmendi topaketak. Mondragon, País Vasco: Gizabidea.
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Deal, TA. y, Kennedy AA., 1985. Cultura Corporativa. México DF: Fondo Educativo Interamericano.
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Denison, D.R. y Neale, W., 1994. Denison Organizacional Culture Survey. Ann Arbor: Aviat.
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_____., 1996. What is the difference between organizational culture and organizational climate? A native`s point of view on a decade of paradigm wars. Academy of Management Review, 21 (3), 619-654.
Drucker F., 2000. El management del siglo XXI. Barcelona: Edhasa.
______., 2007. The Effective Executive. 2 ª ed. London: Routledge.
Empresa XXI. Periódico quincenal de la industria vasca. 2015. 8 de abril.
Errasti, A., 2014. Tensiones y oportunidades en las multinacionales coopitalistas de Mondragón: el caso Fagor Electrodomésticos, Sdad. Coop. Revista de Estudios Cooperativos, 113, 30-60.
Etxebarria Caño, M., 2001. Irizar, caminando a lo largo de tres siglos. Ormaiztegi: Ed. Irizar S.Coop.
Flecha, R. y Ngai, P. 2014. The challenge for Mondragon: Searching for the cooperative values in times of internationalization. Organization, 21(5), 666-682.
Frost, J., 1985. Organizational Culture Paperback. Thousands Oaks, CA: SAGE Publications.
García Echevarría, S., 1990. El reto empresarial español. Madrid: Ed. Díaz de Santos
_____., 2007. Cultura e Innovación como marco de la participación en la empresa. Instituto de Dirección y Organización de Empresa, 311, Alcalá de Henares: Universidad de Alcalá.
_____. , 2015. Perspectiva societario-económica del trabajo. La evolución del mundo del trabajo y su dimensión ético-empresarial. Instituto de Dirección y Organización de Empresa, 374, Alcalá de Henares: Universidad de Alcalá.
García Valdivieso, O., 2010. Cuando la propiedad no quiere ceder el poder. Bilbao: K2K emocionando.
Gbe-ner elkartea (2010). Revista Hurbilean. 1, diciembre, 13.
George, D. y Mallery, P. 2003. Spss for windows step by step: a simple guide and reference. 11.0 update. 4ª ed. Boston, MA: Allyn & Bacon.
Goñi Zabala, J.J., 2012. Mentefactura. El cambio de modelo productivo. Madrid: Ed. Díaz de Santos.
Gordon, G., 1985. The relationship of corporate culture to industry sector and corporate performance. En: R.H. Kilmann, M, J. Saxton, R. Serpa y Asociados. Gaining control of the corporate culture. San Francisco: Jossey-Bass, 103-125.
Guest, D., 2002. Human Resource Management, Corporate Performance and Employee Wellbeing: Building the Worker into HRM. The Journal of Industrial Relations, 44(3), September, 335-358.
Hamel G. y Breen B., 2008. El futuro del management. Barcelona: Ed. Paidós.
Heisenberg, W., 1974. Más allá de la física. Madrid: Biblioteca de Autores Cristianos.
Hofstede, G., 1980a. Culture’s consequences: International differences in work-related values. Beverly Hills, CA: Sage.
____., 1980b. Motivation, leadership, and organizations: Do American theories apply abroad? Organizational Dynamics, 9, 42-63.
Hofstede, G.J. y Minkov, M., 2010 Cultures and Organizations: Software of the Mind. 3rd ed. USA: McGraw-Hill.
Huet, T., 2000. Can MCC go global? Peace Review, 12(2), 283-286.
Huselid, M.A., 1995. The Impact of Human Resource Management Practices on Turnover, Productivity, and Corporate Financial Performance. The Academy of Management Journal, 38 (3), 635-672.
K2K emocionando., 2013. Experiencias ner 2012. Otra realidad empresarial contada por sus protagonistas. Bilbao: K2K emocionando.
Kilmann, R., Saxton, M.J., Serpa, R. y Associates., 1985. Gaining control of the corporate culture. San Francisco: Jossey-Bass.
Kirkman, B. y Shapiro, D.L., 1997. The Impact of Cultural Values on Employee Resistance to Teams: Toward a Model of Globalized Self-managing Work Team Effectiveness. Academy of Management. The Academy of Management Review. July 1997, 730-757.
______., 2001. The Impact of Cultural Values on Job Satisfaction and Organizational Commitment in Self-Management Work Teams: The Mediating Role of Employee Resistance. The Academy of Management Journal, 44 (3), June, 557-569.
Kluckhohn, F. y Strodtbeck, F.L., 1961. Variations in value orientations. Evanston, IL: Row Peterson.
Kogut, B. y Zander, U., 1992. Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology. Organization Science, 3 (3), 383-97.
Kotter J., 1995. Leading Change: Why Transformation Efforts Fail. Harvard Business Review. March-April, 59-67.
_____., 1996. Leading Change. Boston, MA: Harvard Business School Press.
_____., 1997. El líder del cambio. México: McGraw-Hill.
Kotter, J.y Rathgeber, H., 2006. Our Iceberg is Melting: Changing and Succeeding Under Any Conditions. London: Macmillan; Reprints edition (1 Sept. 2006)
_____., 2016. That’s Not How We Do It Here!: A Story About How Organizations Rise, Fall-and Can Rise Again. New York: Portfolio Penguin.
Kotter, J.y Cohen, D.S., 2012. The Heart of Change. Real-Life Stories of How People Change Their Organizations. Boston, MA: Harvard Business School Publishing.
Lazear, E.y Gibbs, M., 2011. Economía de los Recursos Humanos. Gestione el personal de su empresa para crear valor e innovar. Barcelona: Antoni Bosch, editor S.A.
Lawler III, E.E. et al., 1995. Creating High Performance Organizations. Practices and Results of Employee Involvement and Total Quality Management in Fortune 1000 companies. San Francisco: Jossey-Bass Inc. Publishers.
Macduffie, J.,1995. Human Resource bundles and manufacturing performance: Organizational logic and flexible production systems in the world auto industry. Industrial and Labor Relations Review, 48 (2), 197-221.
MacLeod, G. y Reed, D., 2009. Mondragon’s Response to the Challenges of Globalization: a Multi-Localization Strategy. En: Reed y J.J. McMurtry, eds. Cooperatives in a global economy: The challenges of co-operation across borders. Newcastle upon Tyne: Cambridge Scholars Publishing, 111-140.
Mansfield E., Schawarts M. y Wagnes S., 1981. Imitation Cost and Patents: An Empirical Study. The Economic Journal, 91, issue 363, 907-918
Martin, J. y Siehl, C., 1983. Organizational culture and counterculture: an uneasy simbiosis. Organizational Dynamics. 22, (2), 52-65.
Molina, F., 2005. Jose María Arizmendiarrieta (1915-1976). Mondragón: Caja Laboral.
Oakeshott, R., 1973. Mondragon: Spain’s Oasis of Democracy. The Observer, January 21
_____., 1976. “Grass roots” Enterprises Thrive amid the Basques.The Financial Times, July 9.
Ormaetxea, J.M., 1997. Orígenes y claves del cooperativismo de Mondragón. Errenteria: Litografía Danona S.Coop.
_____., 2006. El trabajo asociado ante la globalización. En: Cooperativas, Globalización y Deslocalización. Mondragón: Mondragón Univesity Press, 89-115.
Ouchi, W., 1984. Teoría Z: Cómo pueden las empresas hacer frente al desafío japonés. Turlock, CA: Ed. Orbis.
Pascale, R. y Athos, A., 1981. The art of Japanese management. New York: Simon & Schuster.
Peters Th. J. y Waterman R. H., 1987. En busca de la excelencia. Barcelona: Folio.
Pfeffer J., 1994. Competitive Advantage Through People. Boston: Harvard Business School Press.
_____., 1996. Ventaja competitiva a través de la gente. México: Compañía Editorial Continental.
_____., 1998. La ecuación humana. Barcelona: Gestión 2000.
Piderit, S.K., 2000. Rethinking Resistance and Recognizing Ambivalence: A Multidimensional view of Attitudes Toward and Organizational Change. Academy of Management Review, 25 (4), 783-794.
Porter, M.E., 2002. Ventaja competitiva. Creación y sostenimiento de un desempeño superior. México: Alay Ediciones.
Price, J.L. y Mueller, C.W., 1986. Handbook of organizational measurement. Marshfield, MA: Pitman.
Ramírez, S., 2013. El cooperativismo vasco: mito y realidad. Rebelión http://www.rebelion.org/noticia.php?id=176993 (falta fecha de acceso)
Ramos P., 2008. Modelo organizativo en red. El diseño de las empresas del siglo XXI. Madrid: Pearson Educación.
Rao J. y Chuán F., 2012. Innovación 2.0. ¿Por qué cuando hablamos de innovación nos olvidamos de las personas? Barcelona: Profit editorial.
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