El papel del incumplimiento y la violación del contrato psicológico en la generación del agotamiento emocional: El papel mediador de la procastinación del trabajo
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Publicado
03-12-2020
Ali Abdulhassan Abbas
Hussein Hurajah Al Hasnawia
Resumen
La investigación pretende estudiar la medida en la cual el incumplimiento del contrato psicológico afecta a los empleados y les genera agotamiento emocional por medio de la emergencia de un estado de procrastinación a nivel de una muestra de empleados con salario diario en facultades de la Universidad de Kerbala en Irak. El estudio adoptó la medida de Suazo (2008) para medir la violación y el incumplimiento del contrato psicológico, Strunk y otros (2013) para medir la procrastinación laboral, y Lewin y Sager (2009) para medir el agotamiento emocional. La muestra del estudio constó de 309 individuos. Se utilizaron el Análisis Factorial Confirmatorio, la regresión múltiple y el análisis de ruta para contrastar las hipótesis y se llegó a un número de conclusiones. Lo que es más importante, la sensación entre los empleados de incumplimiento de contrato psicológico que, a su vez, da lugar a un aumento en sus niveles de agotamiento emocional, se ha explicado en detalle con la identificación de los tratamientos más importantes para reducir el incumplimiento del contrato psicológico con el fin de disminuir los resultados negativos que surgen a partir de este.
Cómo citar
Abdulhassan Abbas, A., & Hurajah Al Hasnawia, H. (2020). El papel del incumplimiento y la violación del contrato psicológico en la generación del agotamiento emocional: El papel mediador de la procastinación del trabajo. Cuadernos De Gestión, 20(3), 15–28. https://doi.org/10.5295/cdg.181021aa
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Keywords
Incumplimiento de contrato psicológico y violación, dilación laboral, agotamiento emocional
References
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Bal, P., Lange, A., Jansen, P., and Velde, M., 2008. Psychological contract breach and job attitudes: A meta-analysis of age as a moderator. Journal of Vocational Behavior, 72(1), 143-158.
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Cassar, V., and Briner, R. B., 2005. Psychological contract ‘breach’: A multiple component perspective to an over-researched construct? Revista de Psicología Social, 20(1), 125-137.
Cassar, V., and Briner, R., 2011, The relationship between psychological contract breach and commitment: Exchange imbalance as a moderator of the mediating role of violation. Journal of Vocational Behavior,78(2), 283-289.
Cassar, V., Buttigieg, S. C., and Briner, R. B., 2013. Causal explanations of psychological contract breach characteristics. The Psychologist-Manager Journal, 16(2), 85-106.
Chiu, S., and Peng, J., 2008. The relationship between psychological contract breach and employee deviance: The moderating role of hostile attributional style. Journal of Vocational Behavior, 73(3), 426-433.
Chu, A., and Choi, J., 2005. Rethinking Procrastination: Positive Effects of Active Procrastination Behavior on Attitudes and Performance. The Journal of Social Psychology, 145(3), 245-264.
Cole, M., Bernerth, J., Walter, F., and Holt, D., 2010. Organizational Justice and Individuals’ Withdrawal: Unlocking the Influence of Emotional Exhaustion. Journal of Management Studies, 47(3), 367-390.
Conway, N., and Briner, R., 2002. A daily diary study of affective responses to psychological contract breach and exceeded promises. Journal of Organizational Behavior, 23(3), 287-302.
Conway, N., Guest, D., and Trenberth, L., 2011. Testing the differential effects of changes in psychological contract breach and fulfillment. Journal of Vocational Behavior, 79(1), 267-276.
Daalen, G., Willemsen, T., Sanders, K., Veldhoven, M., 2009. Emotional exhaustion and mental health problems among employees doing people work : the impact of job demands, job resources and family-to-work conflict, International Archives of Occupational and Environmental Health, 82(3), 291-303.
Deery, S., Iverson,R. and Walsh, J., 2002. Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal, Journal of Management Studies, 39(4), 471-496.
Delprino, R. P., 2014. The human side of the strategic planning process in higher education. Planning for Higher Education, 42(2), 94-95.
Donders, N., Roskes, K., and Gulden, J., 2007. Fatigue, emotional exhaustion and perceived health complaints associated with work related characteristics in employees with and without chronic diseases. International Archives of Occupational and Environmental Health, 80, 577-587.
Dryden, W., and Sabelus, S., 2012. The Perceived Credibility of Two Rational Emotive Behavior Therapy Rationales for the Treatment of Academic Procrastination. Journal of Rational-Emotive and Cognitive-Behavior Therapy, 30(1), pp 1-24.
Edmonds, C., Lockwood, G., Bezjak, A., and Young, J., 2012. Alleviating Emotional Exhaustion in Oncology Nurses: an Evaluation of Wellspring’s Care for the Professional Caregiver Program. Journal of Cancer Education, 27, 27-36.
Epitropaki, O., 2012. A multi-level investigation of psychological contract breach and organizational identification through the lens of perceived organizational membership: Testing a moderated-mediated model. Journal of Organizational Behavior, 34(1), 65-86.
Erkutlu, H., and Chafra, J., 2013. Effects of trust and psychological contract violation on authentic leadership and organizational deviance. Management Research Review, 36(9), 828-848.
Ferrari, J., 1992a. Procrastinators and Perfect Behavior: An Exploratory Factor Analysis of Self-Presentation, Self-Awareness, and Self-Handicapping Components. Journal of Research in Personality, 26(1), 75-84.
Ferrari, J., 1992b. Procrastination in the workplace: Attributions for failure among individuals with similar behavioral tendencies. Personality and Individual Differences, 13(3), 315-319.
Ferrari, J., 1994. Dysfunctional procrastination and its relationship with self-esteem, interpersonal dependency, and self-defeating behaviors. Personality and Individual Differences, 17(5), 673-679.
Ferrari, J. and Dovidio, J., 2000. Examining Behavioral Processes in Indecision: Decisional Procrastination and Decision-Making Style. Journal of Research in Personality, 34(1), 127-137.
Frenkel, S., Li, M., and Restubog, S., 2012. Management, Organizational Justice and Emotional Exhaustion among Chinese Migrant Workers: Evidence from two Manufacturing Firm. Journal of Industrial Relations, 50(1), 121-147.
García, G., and Calvo, J., 2011. Emotional exhaustion of nursing staff: influence of emotional annoyance and resilience. International Nursing Review, 59(1), 101-107.
Greenbaum, R., 2009. An examination of an antecedent and consequences of supervisor morally questionable expediency. Doctor of Philosophy, University of Central Florida, 1-80.
Han, Y., Song, H., and Chen, X., 2011. From psychological contract breach to violation the moderated mediating effect of employees’ attribution. Intelligence, Management Science and Electronic Commerce, 2nd International Conference, 7084-7087.
Helkavaara, M., Saastamoinen, P., and Lahelma, E., 2011. Psychosocial work environment and emotional exhaustion among middle-aged employees. BJIR, 50(1), 121-147.
Hill, J., Eckerd, S., Wilson, D., and Greer, B., 2009. The effect of unethical behavior on trust in a buyer-supplier relationship: The mediating role of psychological contract violation. Journal of Operations Management, 27(4), 281-293.
Hong, C., Jing, L., Ting, W., and yin, L., 2009. Regulation strategy design of coalmine management staff ’s psychological contract violation. Procedia Earth and Planetary Science, 1(1), 1730-1736.
Hooft, E., Born, M., Taris, T., Flier, H., and Blonk, R., 2005. Bridging the gap between intentions and behavior: Implementation intentions, action control, and procrastination. Journal of Vocational Behavior, 66(2), 238-256.
Howard, L., and Cordes, C., 2010. Flight from Unfairness: Effects of Perceived Injustice on Emotional Exhaustion and Employee Withdrawal. Journal of Business and Psychology, 25(3), 409-428.
Hsieh, P., 2012. Why e-Return Services Fail: A Psychological Contract Violation Approach. Cyberpsychol Behavior Social Network, 15(15), 655-662.
Huang, G. H., Wellman, N., Ashford, S. J., Lee, C., and Wang, L., 2017. Deviance and exit: The organizational costs of job insecurity and moral disengagement. Journal of Applied Psychology, 102(1), 26-42.
Huang, Y., Du, P., Chen, C., Yang, C., and Huang, I., 2010. Mediating Effects of Emotional Exhaustion on the Relationship Between Job Demand-Control Model and Mental Health. Stress and Health, 27(2), e94-e109.
Janssen, O., Lam, C., and Huang, X., 2010. Emotional exhaustion and job performance: The moderating roles of distributive justice and positive affect. Journal of Organizational Behavior, 31, 787-809.
Johnson, J., and O’Leary-Kelly, A., 2003. The effects of psychological contract breach and organizational cynicism: not all social Exchange violations are created equal. Journal of Organizational Behavior, 24(5), 627-647.
Kanten, P., and Yesıltas, M., 2015. The effects of positive and negative perfectionism on work engagement, psychological well-being and emotional exhaustion. Procedia Economics and Finance, 23, 1367-1375.
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