Vol. 20 No. 1 (2020)
Published: 10-03-2020
Articles
Relevance of indicators linked to communication and accountability in not-for-profit organizations
Abstract 344 | PDF (Español) Downloads 270 | DOI https://doi.org/10.5295/cdg.170790lm
Page 15-40
New challenges in the improvement of the citizen participation processes of the urban management. Social innovation challenges
Abstract 607 | PDF (Español) Downloads 323 | DOI https://doi.org/10.5295/cdg.170751dg
Page 41-64
The concept and measurement of consumer value: agreements and disagreements
Abstract 1049 | PDF (Español) Downloads 784 | DOI https://doi.org/10.5295/cdg.180997mg
Page 65-88
Image and identification of bank customers after a merger or acquisition
Abstract 242 | PDF (Español) Downloads 213 | DOI https://doi.org/10.5295/cdg.170740pa
Page 89-110
The electronic word of mouth as a context variable in the hotel management decision-making process
Abstract 281 | PDF Downloads 120 | DOI https://doi.org/10.5295/cdg.170860cb
Page 111-136
Storytelling as a tool for internal communication: a proposed management model
Abstract 4976 | PDF (Español) Downloads 3292 | DOI https://doi.org/10.5295/cdg.170755kr
Page 137-154
Entity crisis, halo effect and loyalty
Abstract 387 | PDF Downloads 204 | DOI https://doi.org/10.5295/cdg.170808mm
Page 155-180
Dining experience in the restaurant: theoretical and empirical delimitation for two types of establishment
Abstract 581 | PDF (Español) Downloads 291 | DOI https://doi.org/10.5295/cdg.180904mr
Page 181-204